Cancellation & Refund Policy

1. Try before you pay

Every account starts on the free plan and stays there until you choose otherwise. It gives you the product to look at — the swipe feed, the studio, the characters and publish-ready exports — with a limited credit allowance, no card required and no time limit. The free plan never turns into a paid plan by itself. Because you can evaluate the product before paying, subscription payments are final.

2. How to cancel

• Open Settings in the app.
• In the Subscription card, click Cancel plan.

That is the whole process — self-service, instant, no email or phone call required, and no retention flow to sit through. You can also cancel from the Stripe billing portal, reachable via Manage billing in the same card.

3. What happens after you cancel

• No further charges. The renewal that would have followed does not happen.
• You keep paid access until the end of the period you paid for — the exact date is shown in the Subscription card.
• After that date the account returns to the free plan, with publishing switched off. Nothing is deleted — your workspaces, characters, content and exports stay in the account.
• Scheduled posts still in the queue are not published once publishing is off; download the media and post it by hand, or resubscribe.
• Changed your mind? Click Resume in the same card any time before the end date and the subscription simply continues.

4. Refunds

Subscription payments are non-refundable. This includes:

• the remainder of a billing period after you cancel — cancelling stops the next charge, it does not refund the current one;
• studio credits that were included with a period, whether or not you used them;
• periods during which you did not use the service;
• a monthly or annual renewal you forgot to cancel in time — the renewal date is shown in Settings at all times, and we email a reminder before every annual renewal;
• accounts terminated by us for a breach of the Terms of Service.

5. The exceptions we do honour

A "no refunds" policy covers changes of mind, not our mistakes. We refund, in full and without argument, when:

• you were charged twice for the same period, or an add-on was billed more than once;
• you were charged after cancelling — a billing error on our side;
• the charge was not authorised by the account holder (card fraud), once verified;
• a paid feature was unavailable for a substantial part of the period because of a failure on our side and support could not fix it;
• we discontinue Slide Your App during a period you have already paid for — then we refund the unused remainder, as promised in section 17 of the Terms.

Write to support@slideyourapp.com from the email address on the account. We reply within 1 business day. Approved refunds go back to the original payment method through Stripe; banks typically post them within 5–10 business days.

6. Consumers in the EU and the UK

If you subscribe as a consumer in the EEA or the UK you normally have a 14-day right of withdrawal for a distance contract. Access to Slide Your App is granted immediately, so at checkout you expressly ask us to start providing the service straight away and acknowledge that you lose that right once we have done so. Where your local consumer law grants a right that cannot be waived, that right applies regardless of this policy — tell us and we will honour it.

7. Renewal reminders and receipts

Stripe emails a receipt for every successful payment. Before an annual subscription renews we also email a reminder that states the amount, the renewal date and how to cancel. The renewal date is always visible in Settings → Subscription, and monthly subscribers can see the next charge there too.

8. Failed payments

If a renewal payment fails, Stripe retries it over several days and emails you. Paid features may be paused while a payment is outstanding. If every retry fails, the subscription is cancelled and the account returns to the free plan — no debt, no collections, nothing to pay.

9. Don't recognise the charge?

Slide Your App is a product of No Limit Apps LLC, so payments appear on your card or bank statement as NOLIMIT* SLIDEYOURAPP. Recurring charges matching one of our plan prices are the Slide Your App subscription. If you see a charge you cannot place, email us and we will identify it the same day.

10. Disputes & chargebacks

If something is wrong with a charge, email us before opening a dispute with your bank. Chargebacks take banks 60–90 days to resolve; where the exceptions above apply we can refund you in minutes.

• Write to support@slideyourapp.com from the email you paid with, and include the date and amount of the charge.
• If you have already filed a dispute, send us the case number — we will submit our evidence of delivery, of the terms you accepted at checkout, and of any refund already issued.
• Where a dispute was filed in error, withdrawing it with your bank is faster than waiting for the card network's decision.

We respond to every dispute Stripe forwards to us. Accounts used for fraudulent chargebacks may lose access to the platform.

No Limit Apps LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA — support@slideyourapp.com.